EOL - We live service
Added value promise with heart and handshake
- 24/7 hotline with ticket system
Including escalation in case of system downtime via SMS to service management.
- Our self-image:
In the event of a system standstill, tickets are processed with the highest priority.
If possible, also outside business hours.
BMS service technicians are solution providers with heart and mind.
The EOL Group has a diverse product and service portfolio: In addition to the proven individual machines and individual complete lines of our partners, the focus is on the service offer. We support our customers with remote diagnostics, rebuilds and system integration of the machinery as well as technical service, training and consulting to ensure long-term and optimal use.
Our focus is on the longevity of the machines, good and fast service, and the highest possible productivity. In short: on reliability.
And it is the individual needs of customers that drive us within the EOL Group when developing products and services. That's why we deliberately seek to get close to our customers, visit them in their plants and find out what they need.more